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We serve insureds through a global office network, using our underwriting expertise, innovation and capacity to craft insurance and reinsurance programs that address the demanding risk circumstances faced by our clients.  It’s the basis of insuring relationships that have lasted for decades.


Consumer Complaints - Sirius International

Sirius International aims at treating customers justly and fairly within the Terms and Conditions of the Insurance Agreement. If you are not satisfied please first contact the person who handled your case.

If an agreement still can not be reached, please contact our Complaints Manager, Lotta Angstrom, using the information below. The Complaints Manager performs an independent review of your complaint. You can also turn to Konsumenternas Försäkringsbyrå for additional guidance.

If you are not satisfied with the Complaints Manager’s decision you can turn to Allmänna reklamationsnämnden, ARN, or to a public court.

If you are residing within an EES country other than Sweden, you can find guidance here:


Consumer Complaints - SIMA

SIMA is committed  to treating customers fairly throughout the whole life-cycle of the products and services that it offers, and will conduct itself accordingly. In providing these products within multiple jurisdictions and regulatory environments , SIMA honours this commitment and fully co-operates with the appropriate regulatory authorities in the rare instances where customers may be dissatisfied.

In the event  you are a consumer and are dissatisfied you may contact the agency directly, by sending your complaint to the following mailbox: 

Email Consumer Compaints

This mailbox is monitored daily to ensure that customers are communicated with expeditiously to resolve matters.

The oversight of complaints handling  is undertaken by the Compliance function and is intended to ensure a fair outcome.  In the event that a mutually agreeable resolution cannot  be reached, customers will be directed to Lloyd’s own complaints team and also other appropriate EEA authorities or (where applicable) other authorities to  whom the customer may also complain if they remain dissatisfied.


General Inquiries


Contact our Complaints Manager
Lotta Ångstrom
Chief Compliance Officer, Complaints Manager | Sirius International Insurance Corporation
Lotta Ångstrom

Line of Business:
Regions served:

Our management team at Sirius International

Sirius International is the largest reinsurance company in Scandinavia and a leading reinsurer in the European markers.

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Sirius America Insurance Company is the US arm of Sirius International Insurance Group Ltd.

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