Consumer Complaints

Sirius International Managing Agency/Lloyd’s Syndicate 1945

We understand that when our customers purchase insurance for their own protection or the protection of their family, property or business: that the true value of that policy is ultimately determined by the manner in which it responds to claims.  We are committed to providing our customers with an efficient, timely and high quality claims service.

However, we recognise that sometimes you may not be satisfied with our decision.  We recommend that in the first instance you follow the complaints guidance in your policy documentation.

Alternatively, you may contact us:

In writing:           
Complaints Manager
Sirius International Managing Agency Limited
Floor 4, 20 Fenchurch Street
London EC3M 3BY
United Kingdom

By email:             

Email Complaints Manager

We will handle your complaint in line with the regulatory expectations of the UK Financial Conduct Authority and Lloyd’s Complaints Handling Requirements.

UK Policyholders 
Should you remain dissatisfied, you may refer your complaint at any time to Lloyd's:

In writing:           
Complaints
Lloyd’s
One Lime Street
London EC3M 7HA

By email:             
complaints@lloyds.com

By phone:
+44 (0)20 7327 5693

By Fax:
+44 (0)20 7327 5225

Website:
www.lloyds.com/complaints 

You may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The FOS is a free and independent service in the UK for settling disputes between consumers and businesses providing financial services.  You will need to contact the FOS within 6 months of Lloyd’s final response.  You may contact the FOS:

In writing:           
Financial Ombudsman Service
Exchange Tower
London E14 9SR

By email:

Email Financial Ombudsman

By phone:
+44 (0)300 123 9 123

Website:
www.financial-ombudsman.org.uk

Insurance purchased online within the European Union (EU) 
You may refer your complaint to the EU Online Dispute Resolution (ODR) platform, which has been set up by the European Commission. 

Policyholders outside of the UK 
Lloyd’s provide guidance on how you can make a complaint here.

© 2019 Sirius International Insurance Group Ltd. All Rights Reserved.

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